Training on Conflict Resolution, Negotiation and Mediation 5th JUNE 2017

Conflict is an inevitable part of our lives but how we view it and how we deal with it can turn it from being an unpleasant experience into one where we learn and grow. The underlying factors that cause conflicts are usually in place long before the outbreak of violence. It is the escalation in particular that in most cases turns a peaceful situation, into a destructive and deadly conflict.

In order to have effective conflict prevention, early warning indicators must be detected and addressed before violence becomes too destructive. This course will help you to understand how conflict can be positive and will introduce you to tools and techniques that will assist you to effectively deal with conflict situations.

Upon course completion, participants will be able to:

  • Identify causes of conflict
  • Describe how diversity and differences can be harnessed
  • Demonstrate strategies that avoid escalation of conflict
  • Demonstrate techniques to show empathy and rapport
  • Problem solve quickly and effectively
  • Handle customer complaints appropriately
  • Negotiate a successful outcome


  • Module 1: Core terminologies of Conflict and its basics
  • Module 2: Intervening Conflicts
  • Module 3: Negotiation
  • Module 4: Communication
  • Module 5: Mediation


Event Location: Nairobi, Kenya
Event Date: 1st May 2017
Event Duration: 5 Days

To view event details and register online, Click on this link: [EVENT DETAILS & ONLINE REGISTRATION]