Nairobi Training . Strategic Performance & Change Management for Projects & Organizations June 4th-8th, 2018


Organizations are continuously changing – those that do not plan for change and do not manage it strategically fall behind. It is almost certain that every employee in every organization will be affected by a change initiative and almost certain that every manager will be an active player in a change process at some time. Change is everybody’s responsibility and knowing how to plan for and implement change is a critical skill for every modern manager.

This course is about identifying the need for change, assessing change options, planning for change and then implementing and managing change process through to successful outcomes. Important sub- topics we cover include: overcoming resistance to change; diagnosing organizational problems; being a change leader and equipping employees to work in changed environments.

The course includes some important theoretical frameworks for change but is mostly about practice. Case studies from leading organizations such as Xerox, IBM and the BBC are examined to help students identify ‘real-life’ applications of the material covered. The course is case study based.

Learning Outcomes.

Describe in general terms a number of change management theories and how they might apply in practice.

Articulate what change management is and why it is important in the contemporary business environment.

Discriminate between different types of change process for different purposes and outcomes.

Explain how to effectively manage the human aspects of change such as employee engagement in the change process and how to reduce employee resistance to change.

Highlight particular external issues impacting on a businesses’ need to change.

Identify the steps in putting together an effective change management plan.

Apply critical thinking and problem solving skills to the analysis and resolution of change problems as presented in case studies.

Key Modules

Introduction to change concepts

Understanding behavior change challenges

Ego defenses and creating change

Dutchman’s 3R Change Model

Strategic renewal: incremental and transformational

Effecting change at Grand Union

Employee behavior

Triggers for change

Kurt Lewin and organizational change

Organizational development and effectiveness

Resistance to change

Organizational diagnosis

Organizational dialogue and organizational silence

Communicating change to stakeholders

Communications strategy and measures of justice

Communicating bad news to stakeholders

Managing personal transitions

The Social Readjustment Ratings Scale

Change Transition Model

Stages of psychological reaction to change

Facilitating employee change transitions

5 change intervention styles

Effective helping behaviors

Orbit Newspapers case review

Economic and OD transformation strategies

Change at the BBC

Beer’s combined OD/Economic strategy

Overcoming executive resistance to OD change strategies

Planning for change implementation

Appointing a transition manager

Identifying what must be done

Develop an implementation plan

Using multiple leverage points to effect change

Scheduling change activities

Rewarding transition behaviors

Developing feedback mechanisms

Chronological theory of change intervention approaches

Issue-focused approach to change intervention

Human Resource and Human Process interventions

Techno structural and Economic interventions

Selecting appropriate interventions

Identifying diagnosed issue, level and depth of change

Applied models for intervening

Time and efficacy constraints on change interventions

Collective learning

Knowledge transfer

Intra and Inter organizational learning barriers

Action Research at Google and Xerox

Appreciative Inquiry

Business Process Reengineering

Sustainability: making change last

Force Field Theory and helping change stick

10 barriers and 10 solutions to sustainability

Spreading change across the organization

Putting it all together: Case review

Fee information:

The tuition fee is USD 980 Exclusive 16% VAT
How to Register: Kindly apply through the following link or drop us mail at [email protected]