Organizations are continuously changing – those that do not plan for change and do not manage it strategically fall behind. It is almost certain that every employee in every organization will be affected by a change initiative and almost certain that every manager will be an active player in a change process at some time. Change is everybody’s responsibility and knowing how to plan for and implement change is a critical skill for every modern manager.
This course is about identifying the need for change, assessing change options, planning for change and then implementing and managing change process through to successful outcomes. Important sub- topics we cover include: overcoming resistance to change; diagnosing organizational problems; being a change leader and equipping employees to work in changed environments.
The course includes some important theoretical frameworks for change but is mostly about practice. Case studies from leading organizations such as Xerox, IBM and the BBC are examined to help students identify ‘real-life’ applications of the material covered. The course is case study based.
Describe in general terms a number of change management theories and how they might apply in practice.
Articulate what change management is and why it is important in the contemporary business environment.
Discriminate between different types of change process for different purposes and outcomes.
Explain how to effectively manage the human aspects of change such as employee engagement in the change process and how to reduce employee resistance to change.
Highlight particular external issues impacting on a businesses’ need to change.
Identify the steps in putting together an effective change management plan.
Apply critical thinking and problem solving skills to the analysis and resolution of change problems as presented in case studies.
Introduction to change concepts
Understanding behavior change challenges
Ego defenses and creating change
Dutchman’s 3R Change Model
Strategic renewal: incremental and transformational
Effecting change at Grand Union
Triggers for change
Kurt Lewin and organizational change
Organizational development and effectiveness
Resistance to change
Organizational dialogue and organizational silence
Communicating change to stakeholders
Communications strategy and measures of justice
Communicating bad news to stakeholders
Managing personal transitions
The Social Readjustment Ratings Scale
Change Transition Model
Stages of psychological reaction to change
Facilitating employee change transitions
5 change intervention styles
Effective helping behaviors
Orbit Newspapers case review
Economic and OD transformation strategies
Change at the BBC
Beer’s combined OD/Economic strategy
Overcoming executive resistance to OD change strategies
Planning for change implementation
Appointing a transition manager
Identifying what must be done
Develop an implementation plan
Using multiple leverage points to effect change
Scheduling change activities
Rewarding transition behaviors
Developing feedback mechanisms
Chronological theory of change intervention approaches
Issue-focused approach to change intervention
Human Resource and Human Process interventions
Techno structural and Economic interventions
Selecting appropriate interventions
Identifying diagnosed issue, level and depth of change
Applied models for intervening
Time and efficacy constraints on change interventions
Intra and Inter organizational learning barriers
Action Research at Google and Xerox
Business Process Reengineering
Sustainability: making change last
Force Field Theory and helping change stick
10 barriers and 10 solutions to sustainability
Spreading change across the organization
Putting it all together: Case review
The tuition fee is USD 980 Exclusive 16% VAT
How to Register: Kindly apply through the following link http://www.aspm.co.ke/index.php/online-application or drop us mail at [email protected]