Job Advertisement : ICT Officer, Infrastructures, Juba, World Vision South Sudan

JOB ANNOUNCEMENT
World Vision is a Christian relief, development and advocacy organisation dedicated to working with children, families and communities to overcome poverty and injustice. World Vision serves all people, regardless of religion, race, ethnicity or gender. Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.

World Vision is looking for a dynamic person to fill the position of ICT Officer, Infrastructure (Man or Woman) in its Office, based in Juba.

Purpose of the position
To deliver effective and timely ICT technical support to all customers, that ensures high user productivity and guarantees customer satisfaction

Key Responsibilities and Duties

Infrastructure support
• Oversee the installation and maintenance of ICT infrastructure to ensure overall effective ICT service delivery within WVSS
• Provide IT technical support in computer hardware and software maintenance to users at the National Office as well as in all field offices as required.
ICT Asset Management
• Oversee ICT assets management, including receipt of new assets and their movements.
• Maintain an updated inventory of all ICT Assets across the organization.
• Make recommendations for any disposals
• Advise users on purchasing, repairing, upgrading, disposing and replacing computer equipment.
ICT Hardware maintenance
• Oversee repair and Maintenance of ICT equipment, ensuring that the services are done in a timely manner as per SLA
• Provide support on the repairs of ICT equipment
• Customer care/Help desk support
• Ensure that timely and quality ICT support and Help Desk services are provided to customers
• Manage all calls and emails requesting for ICT support and assign the calls to the relevant technical support team.
• Report monthly status of Service Desk Support status in order to increase satisfaction level of clients.
Staff capacity Building
• Manage the structured end-user staff training to ensure optimal and efficient use of all ICT systems in place
• Build the capacity of other team members in ICT infrastructure

Qualifications: Education/Knowledge/Technical Skills and Experience
• Bachelor’s Degree in Computer Science, Information Technology, Telecommunications or related field.
• Microsoft Certified Systems Engineer
• Cisco Certified Network Professional
• IBM certified Professional – Lotus Notes/Domino Administrator
• Demonstrated Fluency in both written and spoken English
• Thorough knowledge of system and network design, implementation and troubleshooting
• Strong technical knowledge and skills in managing Window-based server network
• LAN/WAN installation and configuration, Voice (PBX) system and Lotus Notes Server administration
• 3 years working experience, one of which has been in the capacity of managing systems and network administration in a busy environment.
• Experience in management and implementation of ICT project
• Good communication skills and articulate both verbally and in writing.
• Good problem solving and analytical skills
• Ability to relate technical issues to a largely non-technical audience
• Ability to function in high security risk situations

APPLICATION & DEADLINE FOR SUBMISSION

Please send your applications to the: recruitsdno@wvi.org (For External Candidates)

SDNO Recruitment/SDNO/WorldVision (For Internal Candidates)

Your application should include:

  • A cover letter addressed to the People & Culture Director.

  • A comprehensive CV

The closing date for applications is July 22, 2016.

Only shortlisted candidates shall be contacted.

The candidate finally selected should comply with the child protection policy applied in the Organization.