ITIL® v3 Foundation Training

Course Overview
In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you’ll learn the core disciplines of ITIL best practices. Upon completing this course, you’ll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.

ITIL covers five core disciplines:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

What You’ll Learn

Key concepts of ITIL
Important principles for improving IT operations
Vital processes and functions
Practical guidance for applying ITIL to everyday IT situations
How to align with business, control costs, and improve IT service quality
Strategies to balance IT resources
Outline

  1. Service Management Defined

    IT services and what they really do
    How IT services deliver value to customers
    Value and importance of IT service management

  2. ITIL Introduction

    Good practices
    Ease ITIL adoption
    ITIL qualification scheme, bodies, and certifications

  3. Service Strategy

    Design, develop, and implement service management
    Service management as a strategic asset
    Setting objectives and expectations
    Identify and select prioritization opportunities

  4. Service Design

    Design and develop services
    Develop processes
    Design principles and methods
    Convert strategy into services

  5. Service Transition

    Develop and improve capabilities
    Improved methods for transitioning new and changed services into operation
    Manage the complexity related to changes
    Prevent undesired results while enabling innovation

  6. Service Operation

    Effectively and efficiently deliver support services
    Ensure value to customer and service provider
    Maintain stability while allowing for change
    Organize to improve IT support to customers

  7. Continual Service Improvement

    Create and maintain value for customers
    Importance of better design, introduction, and operation of services
    Improving service quality, business continuity, and IT efficiency
    Link improvement efforts to strategy, design, and transition

VENUE
Computer Learning Centre -Kenya

DATES
14TH JUNE -16TH JUNE 2017

PRICE
$250 FOR Training only
$250 for exams

lunch and all refreshments will served at no cost.

MORE INFO contact
EMAIL:caroline.mutembei@clclearningafrica.com
SKYPE:caroline.mutembei