Introduction
The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
The Foundation level is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
TARGET GROUP
The target group of the ITIL Foundation certificate in IT Service Management is drawn from:
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programs
IT professionals,
Business managers,
Business process owners
COURSE LEARNING OBJECTIVES
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
- Service management as a practice (comprehension)
-
The ITIL service life cycle (comprehension) -
Generic concepts and definitions (awareness) -
Key principles and models (comprehension) -
Selected processes (awareness) -
Selected functions (awareness) -
Selected roles (awareness) -
Technology and architecture (awareness) -
Competence and training (awareness)
COURSE CONTENT
Introduction to IT Service Management
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement
6. Conclusion.
DURATION
3 DAYS
VENUE:
Computer Learning Centre-kenya.
Training Dates
26th July-28th July 2017
or
30th Aug-1st Sept 2017
More information contact the undersigned below.
caroline.mutembei@clclearningafrica.com
Skype:caroline.mutembei