ITIL® Service Operation Lifecycle

This course from Computer learning center-kenya is intended to teach the students about this unified training course that immerses students in the overall processes, policies, methods and concepts allied with the Service Operation phase of the Service Lifecycle. This course includes the control and management of the techniques and activities within the Service Operation stage, but not the detail of each of the supporting procedures.
Audience:

  • IT Operations Managers
  • Problem Managers
    
  • Network Support Managers
    
  • Security Managers
    
  • Database Administrators
    
  • Security Administrators
    
  • Applications Support Managers
    
  • Service Desk and Incident Managers
    

Course Objectives

  • Comprehend Service Operation
  • Comprehend principles of Service Operation
    
  • Comprehend processes of Service Operation
    
  • Comprehend activities related to Service Operation technology
    
  • Comprehend organization of Service Operation
    
  • Comprehend Technology Considerations
    
  • Comprehend improvement and implementation of Service Operation
    
  • Comprehend challenges, critical success risks and factors
    

Prerequisites

ITIL V3 Foundation.

course content

  1. Introduction to Service Operation
  2. Service Operation principles
    
  3. Service Operation processes
    
  4. Common service operation activities
    
  5. Organizing for Service Operation
    
  6. Technology considerations
    
  7. Implementation of Service Operation
    
  8. Challenges, critical success factors and risks
    

DATES:

18TH April -22nd April 2017

VENUE:

Computer Learning Centre- Nairobi -Kenya

PRICE
$800 for training and exams is $350

REGISTER
Caroline
email:caroline.mutembei@clclearningafrica.com
skype:caroline.mutembei/+254718018948