Introduction
The ITIL Foundation is the entry-level course which provides delegates with general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.
Target Audience
The target group of the ITIL Foundation certificate in IT Service Management is drawn from:
- Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
- IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
This may include but is not limited to, IT professionals, business managers and business process owners.
Prerequisites
- None, although a familiarity with IT service delivery will be beneficial.
Course Objectives
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this course:
- Service management as a practice (comprehension)
- The ITIL service lifecycle (comprehension)
- Generic concepts and definitions (awareness)
- Key principles and models (comprehension)
- Selected processes (awareness)
- Selected functions (awareness)
- Selected roles (awareness)
- Technology and architecture (awareness)
- Competence and training (awareness)
Course Content
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Lesson 1: Service Management as a Practice
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Lesson 2: The ITIL Service Lifecycle
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Lesson 3: Generic Concepts and Definitions
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Lesson 4: Key Principles and Models
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Lesson 5: Processes
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Lesson 6: Functions
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Lesson 7: Roles
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Lesson 8: Technology and Architecture
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Lesson 9: Competence and Training
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Lesson 10: Mock Exam
Associated Certification & Exam
This course will prepare delegates to take the ITIL Foundation Examination in IT Service Management.
Training Dates:
16TH January- 18TH January 2019
Training location
Nairobi -Museum Hill centre
Training cost
$500
For Booking
Email:caroline.mutembei@clclearningafrica.com
Skype: caroline.mutembei