Debt Collection and Credit Management Course.(28th -30th August 2017.)

Event: Debt Collection and Credit Management Course.

INTRODUCTION
Struggling to recover debt? The course outlines effective communication, negotiating skills as well as the effec¬tive use of correspondence in collecting debt.

FOR WHOM IS THIS COURSE RELEVANT
This course is suitable for debt collectors, account assistants, bankers, sales people, executives and manager/team leaders who are involved in debt collection

REQUIREMENTS
Proficiency in English

DURATION
3 Days

TRAINING OBJECTIVE
Upon completion of this training course, participants will be able to:
• Make a debtor call after careful planning in order to handle objections from the debtor and deal with queries.
• Identify negotiating strategies in order to reach payment agreement from the debtor.
• Demonstrate effective communication as a debt collector.
• Understand the importance of recording all communications and discussions made between the debtor and the debt collector.
• Implement the negotiation steps and processes and understand the need thereof.
• Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
• Implement effective debt collecting strategies according to the code of conduct.

Visit our website for more details.

Tailor-Made Training
This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our training centre or at a convenient location.

How to participate.
Tailor makes your course.
Register individual.
Register as a group.
Become our partner.
Purchase software.

View course catalogue on governance, leadership and management Institute.

For further inquiries, please contact us on Tel: +254 715 077 817, +254 (020) 211 3814, +254 731240802, +254 735331020.
Email outreach@indepthresearch.org