Event: Debt Collection and Credit Management Course
Venue: Indepth Research Services, Nairobi, Kenya.
Event Date: 04th– 08th June 2018
NITA CERTIFIED
INTRODUCTION
Struggling to recover debt? The course outlines effective communication, negotiating skills as well as the effective use of correspondence in collecting debt.
FOR WHOM IS THIS COURSE RELEVANT
This course is suitable for debt collectors, account assistants, bankers, sales people, executives and manager/team leaders who are involved in debt collection.
REQUIREMENTS
Proficiency in English
DURATION
5 Days
TRAINING OBJECTIVE
Upon completion of this training course, participants will be able to:
Make a debtor call after careful planning in order to handle objections from the debtor and deal with queries.
Identify negotiating strategies in order to reach payment agreement from the debtor.
Demonstrate effective communication as a debt collector.
Understand the importance of recording all communications and discussions made between the debtor and the debt collector.
Implement the negotiation steps and processes and understand the need thereof.
Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
Implement effective debt collecting strategies according to the code of conduct.
COURSE OUTLINE
Understanding company credit and debt
Debt collection as a vital financial activity
Planning and preparing for effective debt collection
Ensuring the success of your debt collection correspondence
Essential telephone techniques
Visit our website for more details
HOW TO PARTICIPATE
Frequently Asked Questions (FAQs)
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For further inquiries, please contact us on Tel: +254 715 077 817, +254 713240802 .
Email outreach@indepthresearch.org
ACCOMMODATION
Accommodation is arranged upon request. For reservations contact the Training Officer. Email: outreach@indepthresearch.org Mob: +254 715 077 817 Tel: 020 211 3814
PAYMENT
Payment should be transferred to IRES account through bank on or before C.O.B. 28th May 2018. Send proof of payment to outreach@indepthresearch.org