Accredited ITIL® Foundation Training, April 26-28th 2016, Nairobi-Kenya

Courses and Trainings
1

Dear Members,

Quillcomm Ltd would like to invite you and your colleagues for ITIL 2011 Foundation training slated for 26-28th April 2016 to be held in Nairobi- Kenya.

This dynamic 3-day course introduces participants to the lifecycle of managing IT services to deliver business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL® best practice, this course also positions delegates to successfully complete the associated exam, required for entry into the future ITIL® Version 3 intermediate level training courses. Furthermore, the course articulates the common challenges faced by IT managers in driving IT forward today in their organizations and covers aspects such as IT leadership, strategic planning, managing risks, stakeholders’ management and continuous improvement among others.

The ITIL® Version 3 best practice is composed of five core disciplines:

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

Learning Objectives -

At the end of this course, participants will be able to:

 Identify the key principles and concepts of IT Service Management.
 Identify the benefits of implementing ITIL® in an organization.
 Identify the Service Management processes and how they map to the Service Lifecycle.
 Identify the basic concepts and definitions related to the Service Lifecycle.
 Identify the activities and roles involved with the Service Lifecycle.
 Identify the relationship of each component of the Service Lifecycle and how they map to other components.
 Identify the factors that affect the effectiveness of the Service Lifecycle.

For further details or assistance kindly contact me using the details below.

Kind regards,

Vincent Wambua
Mobile +254 725 541 916 / +211 956 537 656
eMail: vwambua@quillcomm.com or wambuav@gmail.com Website: www.quillcomm.com
Skype: vincent.wambua1