#Event Details: Training on Conflict Resolution, Negotiation and Mediation
INTRODUCTION
Conflict is an inevitable part of our lives but how we view it and how we deal with it can turn it from being an unpleasant experience into one where we learn and grow. The underlying factors that cause conflicts are usually in place long before the outbreak of violence. It is the escalation in particular that in most cases turns a peaceful situation, into a destructive and deadly conflict.
In order to have effective conflict prevention, early warning indicators must be detected and addressed before violence becomes too destructive. This course will help you to understand how conflict can be positive and will introduce you to tools and techniques that will assist you to effectively deal with conflict situations.
TRAINING OBJECTIVES
Upon course completion, participants will be able to:
- Identify causes of conflict
- Describe how diversity and differences can be harnessed
- Demonstrate strategies that avoid escalation of conflict
- Demonstrate techniques to show empathy and rapport
- Problem solve quickly and effectively
- Handle customer complaints appropriately
- Negotiate a successful outcome
TOPICS TO BE COVERED
Module 1: Core terminologies of Conflict and its basics
Module 2: Intervening Conflicts
Module 3: Negotiation
Module 4: Communication
Module 5: Mediation
EVENT DETAILS & ONLINE BOOKING
To view event details and register online to book your spot, click on this link EVENT DETAILS & ONLINE REGISTRATION ]