Event: Debt Collection and Credit Management Course
Venue: Indepth Research Services, Nairobi, Kenya.
Event Date: 19th – 21st March 2018.
NITA CERTIFIED
INTRODUCTION
Struggling to recover debt? The course outlines effective communication, negotiating skills as well as the effective use of correspondence in collecting debt.
DURATION
3 days.
WHO SHOULD ATTEND
This course is suitable for debt collectors, account assistants, bankers, sales people, executives and manager/team leaders who are involved in debt collection.
COURSE OBJECTIVES
Upon completion of this training course, participants will be able to:
- Make a debtor call after careful planning in order to handle objections from the debtor and deal with queries.
- Identify negotiating strategies in order to reach payment agreement from the debtor.
- Demonstrate effective communication as a debt collector.
- Understand the importance of recording all communications and discussions made between the debtor and the debt collector.
- Implement the negotiation steps and processes and understand the need thereof.
- Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
- Implement effective debt collecting strategies according to the code of conduct.
TOPICS TO BE COVERED
- Understanding company credit and debt
- Debt collection as a vital financial activity
- Planning and preparing for effective debt collection
- Ensuring the success of your debt collection correspondence
- Essential telephone techniques
Visit our website for more details
How to participate
- Tailor Make a Course
- Register individual
- Register as a group
- Become One of Our partners.
- Purchase software.
- Frequently asked Questions (FAQ’s)
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For further inquiries, please contact us on Tel: +254 715 077 817, +254 (020) 211 3814,
ACCOMMODATION
Accommodation is arranged upon request. For reservations contact the Training Officer. Email: [email protected] Mob: +254 715 077 817 Tel: 020 211 3814
PAYMENT
Payment should be transferred to IRES account through bank on or before C.O.B. 12th March 2018. Send proof of payment to [email protected]